Terms & Conditions – Carpet & Floor Cleaning

1. The Client agrees that any use of ‘Ace Clean & Hire’ services, including placing an order for services by telephone, email, messenger, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2. All orders are subject to a £65.00 minimum call out charge.
3. All quotations are given by ‘Ace Clean & Hire’ following a request by the Client. ‘Ace Clean & Hire’ reserves the right to amend the initial quotation should the Client’s original requirements change or upon inspection of the property by us.
4. The Client must provide electricity and running water at the premises where the service is to be carried out.
5. The Client is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills.
6. Unless otherwise agreed in writing by ‘Ace Clean & Hire’, payment is requested on the completion of the work. The Client must make payment by card or bank transfer before the carpet cleaner leaves the Client’s premises.
7. ‘Ace Clean & Hire’ reserve the right to charge interest on invoiced amounts unpaid for more than 24 hours at the rate of 8% per day from the due date until the date of actual payment.
8. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.
9. We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our cleaners.
10. Due to the nature of the job, all complaints must be made within 24 hours from when the cleaning took place.
11. If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, ‘Ace Clean & Hire’ reserves the right to return a cleaner and re-clean any areas to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
12. We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
13. ‘Ace Clean & Hire’ reserves the right to be deemed not responsible for incomplete cleaning services due to the following occurrences: lack of hot water or power, a third party entering or present at the customer’s premises during the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed; failure to remove old/permanent stains or odours that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely.